Refund Policy

AGENOTO offers subscription-based access to its digital workforce platform. This Refund Policy outlines the conditions under which refunds may be issued. If you have questions, please contact us at support@agenoto.com.

AGENOTO subscriptions are billed on a recurring basis (monthly or annually, depending on your selected plan). By subscribing, you authorize us to charge your payment method at the start of each billing cycle.

Cancellation: You may cancel your subscription at any time through your account settings. Upon cancellation, your access continues until the end of the current billing period. We do not issue prorated refunds for the unused portion of a billing cycle unless otherwise specified at the time of purchase.

Refunds may be considered under the following circumstances:

- Accidental Purchase: If you were charged due to a clear technical error or unintended duplicate purchase, please contact us promptly at support@agenoto.com with relevant details. - Billing Errors: If you identify an incorrect charge on your account, please report it within [configurable period — e.g., 30 days] of the charge date. - Plan Downgrade or Change: Refunds for plan changes are handled on a case-by-case basis depending on your specific circumstances.

AGENOTO does not guarantee refunds outside these circumstances. All refund decisions are made at our reasonable discretion.

The following are generally non-refundable:

- Subscription fees for periods already used or partially used - Usage-based charges that have been consumed - Marketplace agent purchases where the agent has been accessed or installed - Custom enterprise contract charges (governed separately by contract terms)

If you have entered into a custom enterprise agreement with AGENOTO, refund terms are governed by the specific terms of that agreement. Please refer to your contract or contact your account manager.

To request a refund:

1. Email support@agenoto.com with the subject line "Refund Request" 2. Include your account email address, the charge date, the amount, and a brief explanation of the reason for the request 3. We will review your request and respond within [configurable period — e.g., 5–10 business days]

Please do not initiate a chargeback before contacting us, as this may result in suspension of your account during the dispute process.

Approved refunds will be processed to the original payment method. Processing times depend on your payment provider and may take [configurable period — e.g., 5–10 business days] to appear on your statement.

For all refund inquiries, contact us at: support@agenoto.com